support@brandcrew.live
Open your email appHow to reach us
Email is the official support channel for DataCrew.
Send your message to support@brandcrew.live. To help us route it quickly, include the email address on your account and, where relevant, your website name or site ID. Do not send passwords, API tokens, payment-card numbers, or other secrets.
DataCrew is a BrandCrew product. We aim to respond as soon as reasonably possible, with security and active account-access issues prioritized.
Product, account, and billing help
A little context in the subject line helps the right person pick up your request.
Setup, tracking, or dashboard questions
Share the site ID, affected page or feature, what you expected, and what you observed. Screenshots are welcome; remove personal or sensitive data first.
Sign-in, plan, invoice, or cancellation help
Write from the account email when possible. Include the subscription or invoice reference, but never send full card details.
Privacy and security
Use the same inbox for data requests and responsible security reports.
Mark sensitive requests clearly
Use a subject such as “Privacy request” or “Security report.” For a privacy request, tell us whether you are a DataCrew account holder or a visitor to a customer’s website. We may need to verify your identity or authority before acting.
For a potential vulnerability, explain the affected area, the steps needed to reproduce it, and its likely impact. Please avoid accessing data that is not yours, disrupting the service, or publicly disclosing an unresolved issue.